Press Releases
Adds new Return Management tool and re-brands existing
e-commerce services
SYDNEY, August 24, 2000 -- FedEx Express ("FedEx") today
announced that it had bolstered its eBusiness tools portfolio
and announced the re-branding of its full range of e-commerce
services for Asia-Pacific customers. These initiatives serve
to further strengthen FedEx's e-commerce capabilities in
the region, providing customers in Australia a more user-friendly
and comprehensive range of custom-made eBusiness tools that
facilitate their business-to-business and business-to-customers
Internet commerce.
The newly-launched eBusiness tool - FedEx EC-Return Management
- is an automated system that enables merchants to provide
integrated return, repair and replacement services to their
customers. It also provides quick turnaround service in returns
management through an automated process and multiple support
schemes to suit a wide range of services.
"Riding on our success with clients including Sony and Stareastnet.com
since the launch of our e-commerce solutions last December,
we decided to further enhance our services by adding a new
return management product and re-branding the entire range
of services into unmatched, user-friendly eBusiness tools
for our customers in Asia," said Rajesh Subramaniam, vice
president, Electronic Commerce and Customer Service (ECCS),
Marketing and Communications, FedEx Asia Pacific.
"We are very excited about these initiatives. In today's
increasingly competitive environment, businesses recognize
as never before the value of an efficient supply chain as
a strategic weapon that saves time and costs. The FedEx EC-Return
Management, together with our existing FedEx eBusiness tools,
will provide a powerful vehicle in enabling businesses to
further streamline their supply chain and distribution systems,"
he added.
The renamed FedEx eBusiness Tools include:
- FedEx EC-Ship (formerly known as GIVSship): An electronic-commerce
solution that integrates FedEx shipping solutions with
the merchant's existing web site and electronic order
entry system.
- FedEx EC-Inventory Visibility (formerly known as Global
Inventory Management System - GIVS): An electronic inventory-management
system that allows companies, using FedEx's warehouse
logistics services, to efficiently access via the Internet
updated information on inventory stock located virtually
anywhere in the world. Companies can also place orders
online to ship their stock from FedEx's warehouse to the
customer.
- FedEx EC-Shop (formerly known as Virtual Order Plus):
An electronic-commerce solution that enables a retailer
to easily set up an electronic online storefront and provide
its customers with a display of its goods, special deals
and promotions. Customers can select goods and make payments
using credit card mechanism via a secured link and arrange
shipping on-line.
To facilitate easy access to its eBusiness Tools' information,
FedEx has launched a new dedicated icon on its local FedEx
homepage at www.fedex.com,
which will direct customers to the four products with just
one click. Customers can now easily access a whole host of
information from online shopping and shipping to inventory
and information management to products return for repair
and replacement services. In addition, customers can email
ebiz@fedex.com to learn
more about how to excel in the world of Internet business.
"We are very optimistic about the fast pace of growth for
the e-commerce market in Asia Pacific. We are confident that
our enhanced eBusiness tools portfolio, with our unmatched
reliability and unparalleled transportation network, caters
to the needs of the growing number of Australian small and
medium sized enterprises as well as its large corporations.
FedEx, as a partner, is well-positioned to help companies
to start and manage their e-businesses and win the competitive
advantage," said Mr. Subramaniam.
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