 |
|
|
Press Releases
TOKYO, September 5, 2000 - FedEx Express, the world's largest
express transportation company, today announced that the
company has developed a new "Starter Kit CD-ROM," a CD-ROM
service guide, which will be distributed to customers starting
August 20. The contents of the CD-ROM interface with the
company's homepage so that customers can handle shipping
procedures simply and smoothly. Developing a usability-focused
service guide to improve efficiency for customers, FedEx
aims to enhance customer satisfaction as well as attract
new target customers.
The "Starter Kit CD-ROM" incorporates visual presentations
to introduce FedEx's services. The contents pages are designed
to interface with FedEx Japan's homepage smoothly so that
customers can easily access sites such as Shipping and Tracking.
Various menus are also available to introduce FedEx to first-time
users, including photo reference of packing materials, instructions
to prepare commercial invoice, and company profile such as
FedEx History and FedEx Photo Slide Show. Two types of desktop
clock software with FedEx logo are also available, which
will further familiarize the FedEx brand to customers.
As an industry leader, FedEx has heavily invested in its
IT. The company developed and launched shipping tools such
as FedExShip In 1994, and InterNetShip in 1998, which contribute
to enhancing the customers' usability. The new CD-ROM was
planned and developed I view of that history and to enhance
the customer satisfaction level.
"What our customers need, and what our customers want, is
actually very simple. It is a reliable, flexible and easy-to-use
business solution," said David J. Ross, Vice President of
North Pacific Region. "The customer requires a kind of ิone-stop-shopping'
where they can enjoy highly-qualified services with much
less time and effort on their part. We are confident that
we will achieve stronger business bases by responding to
customer needs promptly and definitely"
FedEx Express began operations in Japan I 1984. After starting
overnight service between Tokyo and the U.S., the company
has gradually expanded its service network to cover Osaka
and Nagoya, and now provides same-day delivery service with
its own flights through both New Tokyo International Airport
(NRT) and Kansai International Airport (KIX). In 1995, FedEx
opened its Asia Pacific Hub in Subic Bay, the Philippines,
and launched AsiaOne, its new intra-Asia overnight delivery
work connecting major commercial and financial centers in
the region. FedEx Japan currently has 1,600 employees, 53
drop-off locations including seven fully staffed World Service
Centers, four Authorized ShipCenters, 24 Drop boxes and 18
stations nationwide.
|
|
