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Press Releases
E-mail messaging and local language capabilities enhance shipping solution for Japanese companies going global
Tokyo, October 29, 1998 – Federal Express Corporation (FedEx), the world's largest express transportation company, launches on November 2 FedEx Ship for Windows, a new shipping software that operates in the customers' desktop environment. Available in English, Japanese, and Chinese versions, the new software gives global-minded companies a competitive, cost-effective advantage by allowing them easier access to FedEx shipping services and information via personal computers. FedEx delivers over 2.5 million packages and conducts 45.5 million electronic transactions everyday.
"As a true Windows 95 shipping solution, FedEx Ship 3.1 provides any customer with a PC instant access to FedEx's full-service shipping and information," says Sam Tan, FedEx's Managing Director of Customer Technology, Asia Pacific. "The entire shipping process is within one click of the mouse. With FedEx Ship 3.1, Japanese companies, large and small, can go global without high costs or increased manpower."
FedEx is a pioneer in developing leading-edge technology that offers customers in Japan and the world faster and more dependable air express delivery service. Asian companies using FedEx Ship 3.1 can make better use of time, avoiding manually processing and monitoring shipment requests by phone. FedEx Ship 3.1 electronically services shipping needs from beginning to end, with greater customer control and ease of access at every point.
Special features that improve shipping efficiency include:
- "Ship" creates shipping labels and commercial invoices directly on the customer's laser printer, thereby reducing paperwork and increasing efficiency.
- "Log" manages shipment records and activity by organizing processed and unprocessed shipments and scheduling future shipments. Import/export databases can also be created with other Microsoft compatible applications.
- "Track" provides real-time location, delivery status, and other shipment details which used to be only available by phoning FedEx customer service. In addition, monthly activity reports can be generated.
- "Address Book" stores and organizes customers' contact information in easily accessible files.
- "E-forms" automatically notifies recipients of shipment details via E-mail.
- "Settings" allows companies to customize FedEx Ship with passwords and modem configurations, format shipping preferences, and tailor other specifications that help simplify business transactions between FedEx and its customers.
Translated into various languages on both CD-ROM and disk, this shipping software solution brings FedEx to the customer's desktop. The user-friendly FedEx Ship 3.1 expedites and simplifies the shipping process by allowing companies complete control of this FedEx service. At the period of an economic recession in Japan , FedEx Ship 3.1 answers customer demand for efficient, quality, and value-rich service by saving time, money, and manpower.
"FedEx Ship is another business solution that utilizes technology to simplify daily operations," says David J. Ross, Vice President of the North Pacific Region at FedEx. "FedEx's current developments in technology highlight our commitment to deliver speed, reliability, and quality service on time." FedEx remains the technology leader in the air express industry, with a wide range of user-friendly services for electronic commerce.
FedEx currently serves more than 30 countries and territories in the Asia Pacific market with approximately 5,000 employees. The company provides the most extensive trans-Pacific airlift of any major competitor. Operating its own wide-bodied MD-11, DC-10 and A310 aircraft, FedEx offers over 260 flights per week to the following locations: Bangkok, Beijing, Cebu, Hong Kong, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Osaka, Penang, Seoul, Shanghai, Singapore, Subic Bay, Sydney, Taipei and Tokyo, as well as destinations in the U.S.
Federal Express connects areas that generate 90 percent of the world's gross domestic product in 24 to 48 hours with door-to-door, customs-cleared service with a money-back guarantee. The company's unmatched air route authorities and infrastructure make it the world's largest express transportation company, providing fast, reliable and time-definite transportation of more than 3.1 million items in 211 countries each working day. FedEx has more than 142,000 employees, 44,700 drop-off locations, 619 aircraft and 40,900 vehicles in its integrated global network. The company maintains electronic connections with more than a million customers via FedEx PowerShip®, FedEx Ship® and FedEx interNetShip®. Federal Express reported revenues of US$13.3 billion for its fiscal year ended May 31, 1998.
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