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Press Releases
Bangkok, December 26, 2001 - FedEx Thailand has just announced
three service improvements to illustrate its permanent policy of
enhancing its services for its customers. These new value-added
services are the waiving of the Inbound Express Clearance Fee; the
extension of cut-off time to 8 p.m. for Bangkok's business areas;
and the establishment of a new toll-free number - (1800) 236-236
or (088) 236-236 - allowing customers all over Thailand to contact
FedEx Customer Service, free of charge.
With the cancellation of the Inbound Express Clearance Fee, Thai
importers save Baht 185 per shipment, previously charged to process
express clearance for non-document shipments. With this aggressive
decision, FedEx will increase its service efficiency by reducing
paperwork, omitting fee collection and cutting costs. This is good
news especially for companies in the import business that can benefit
from FedEx's cost-efficient express service.
FedEx also announced the extension of the pick up time, from 5:00
p.m. to 8:00 p.m., for customers in Bangkok's business areas with
the following postal codes: 10110, 10120, 10330 and 10500. These
packages and shipments will be transferred to a FedEx aircraft the
following day and expedited to their respective recipients. Customers
can conveniently dial Customer Service and request for this late
pick-up.
Furthermore, FedEx Customer Service is now ready to better inform
and serve its customers through a new toll-free number - (1800)
236-236 or (088) 236-236 - that comes in addition to the existing
number: 0 2367 3222. The hotline enables customers all over Thailand
to contact FedEx Customer Service, free of charge. Moreover, the
service can now be reached until 10:00 pm, instead of 8:00 pm from
Monday to Friday (5:00 pm on Saturdays). In addition, customers
can contact FedEx through the website www.fedex.com
Mr. Rhicke Jennings, Managing Director of FedEx Thailand, said
"FedEx's fervent aim is to provide our customers with the best possible
service. This is the reason why our efforts are relentless in trying
to develop and improve our services to meet our customers' needs
and expectations. Delivering satisfaction is truly at the top of
our agenda."
FedEx Express, a $15 billion subsidiary of FedEx Corp., connects
areas that generate 90% of the world's gross domestic product in
24-48 hours with door-to-door, customs-cleared service and a money-back
guarantee. The company's unmatched air route authorities and infrastructure
make it the world's largest express transportation company, providing
fast, reliable and time-definite transportation of more than 3.3
million items to 211 countries each working day. FedEx employs approximately
144,000 employees and has more than 46,000 drop-off locations, 640
aircraft and 45,000 vehicles in its integrated global network.
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